Returns Policy
Last updated: 10-06-2025
At Fliq, we partner with Canada’s leading carriers and authorized retailers to make it easier for you to find, choose, and get your perfect mobile plan and device.
All device returns are governed by the carrier’s return policy and the CRTC Wireless Code.
Eligibility for Return
You may return or exchange your new device within 7 calendar days or less of receiving it, deepending on the carrier and/or manufactorer and/or retails' policy, provided that:
1. The device is in near-new condition, with original packaging, accessories, and proof of purchase.
2. You have used less than 50% of your monthly usage limits (for voice, text, or data), as per the CRTC Wireless Code.
3. The device was purchased through a carrier or retailer listed on Fliq.
Accessibility customers (those self-identifying with a disability) have 30 calendar days to return their device under the same conditions.
Return Process
1. Locate your carrier or retailer: Returns must be processed through the same carrier or retailer where the activation or purchase occurred.
2. Bring your proof of purchase: Include the receipt, original packaging, and all accessories.
3. Inspect & process: The carrier or retailer will inspect your device to ensure it meets return conditions and process the refund or exchange accordingly.
Refunds
1. Refunds are issued by the carrier or retailer, not by Fliq.
2. Refund timelines may vary by carrier or payment method.
3. Any activation fees, SIM cards, or prepaid top-ups may be non-refundable depending on carrier policy.
Damaged or Defective Devices
1. If your device is defective within 15 days, contact the carrier or retailer for an exchange or repair under their manufacturer warranty program.
2. Physical or liquid damage is not eligible for return or exchange.
Exceptions
1. Devices purchased on financing or lease programs may have specific conditions (e.g., restocking fees or early-termination charges).
2. Prepaid phones and SIM-only activations are generally final sale unless defective.
Need Help?
If you’re unsure which carrier or retailer to contact, our support team can help connect you to the right partner.
Reach out to us at support@fliq.ca
www.fliq.ca
At Fliq, we partner with Canada’s leading carriers and authorized retailers to make it easier for you to find, choose, and get your perfect mobile plan and device.
All device returns are governed by the carrier’s return policy and the CRTC Wireless Code.
Eligibility for Return
You may return or exchange your new device within 7 calendar days or less of receiving it, deepending on the carrier and/or manufactorer and/or retails' policy, provided that:
1. The device is in near-new condition, with original packaging, accessories, and proof of purchase.
2. You have used less than 50% of your monthly usage limits (for voice, text, or data), as per the CRTC Wireless Code.
3. The device was purchased through a carrier or retailer listed on Fliq.
Accessibility customers (those self-identifying with a disability) have 30 calendar days to return their device under the same conditions.
Return Process
1. Locate your carrier or retailer: Returns must be processed through the same carrier or retailer where the activation or purchase occurred.
2. Bring your proof of purchase: Include the receipt, original packaging, and all accessories.
3. Inspect & process: The carrier or retailer will inspect your device to ensure it meets return conditions and process the refund or exchange accordingly.
Refunds
1. Refunds are issued by the carrier or retailer, not by Fliq.
2. Refund timelines may vary by carrier or payment method.
3. Any activation fees, SIM cards, or prepaid top-ups may be non-refundable depending on carrier policy.
Damaged or Defective Devices
1. If your device is defective within 15 days, contact the carrier or retailer for an exchange or repair under their manufacturer warranty program.
2. Physical or liquid damage is not eligible for return or exchange.
Exceptions
1. Devices purchased on financing or lease programs may have specific conditions (e.g., restocking fees or early-termination charges).
2. Prepaid phones and SIM-only activations are generally final sale unless defective.
Need Help?
If you’re unsure which carrier or retailer to contact, our support team can help connect you to the right partner.
Reach out to us at support@fliq.ca
www.fliq.ca